COVID traffic lights – branches

Operation of branches and sub-branches of the Social Insurance Agency during the pandemic

During the pandemic, all branches and sub-branches of the social Insurance Agency are applying strict hygiene and safety measures (face coverings, disinfection, distancing).

In all branches:

• payments in cash will not be accepted (branch account numbers),
• parents must not enter with children,
• private visits are not allowed.

It is recomended that clients make submissions to a branch via electronic means – electronic forms or the electronic mailbox – or contact SP branches via e-mail or telephone. When necessary, postal delivery can be used, or letters can be placed in the mailbox at the entrance to the branch.

Green branches
The branches are open to the public with standard opening hours subject to strict hygiene and safety conditions.

Orange branches
The branches operate a strict COVID regime. Documents and letters are received in the mailbox at the entrance to the branch. The Client Centre is not open to the public but selected branch employees are available for clients to consult on matters affecting them.

Red branches
The branches operate a strict COVID regime. Documents and letters are received in the mailbox at the entrance to the branch. The Client Centre is not open to the public but selected branch employees are available for clients to consult on matters affecting them. The office hours of “red branches” are adjusted as follows:

• MON – 08:00 to 11:00
• TUE – 08:00 to 11:00
• WED – 13:00 to 16:00
• THU – 08:00 to 11:00
• FRI – 08:00 to 11:00

(Depending on the situation, branches and offices of the Social Insurance Agency in the red category may be closed entirely).

COVID traffic lights – branches