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How to handle confirmations during the pandemic

During the pandemic, branches of the Social Security Agency may operate according to the ‘Covid traffic light’ system, in red mode, i.e. they are closed for personal contact. However, citizens can process their benefit statements electronically: via e-mailboxes, email, the website form or telephone. The way they use or where they direct their application also depends on the type of benefit they receive. The Social Security Agency sends confirmations by post to their home address or to their e-mailboxes.